Welcome to Colorado NEMT

Members:

Please remember that under “Contact Us”, the form is not for transportation items.  Please use the correct form under the “Forms” tab or call 855-264-6368.  You can reach one of our Customer Service Representatives during normal business hours (Monday-Friday from 8am-5pm MST) to arrange, change, or cancel transportation.  Our Representatives are available 24/7 to cancel your appointment. For online submissions, any request submitted after hours will not be processed until the next business day.

Please remember that Transportation Providers will follow state laws regarding child seats. It is the member’s responsibility to have the adequate number of child seats for transportation.

Stakeholders:

Please remember that housing barriers are not a valid reason for upgraded modes of transportation.  Please work with the RAE’s to assist Health First Colorado members with these barriers.  Please remember it is the responsibility of the facility/social worker requesting a Standing Order to maintain that order, including, but not limited to submitting, updating, and canceling the order.

Providers:

  1. State law must be followed regarding child seats.
  2. Please remember that you are required to call in all No Show’s/Cancel at the Door.
  3. Please remember that your 15 minute window starts at the time of pick-up.
  4. If a member is not ready for pick up within the 15 minute window, it is advisable to move on to your next pick up after calling in the No Show/Cancel at the Door so you are not late for your next passengers.
  5. Please remember that your vehicles should be washed and the interior cleaned every day.  This is contractual standards.
  6. Do your passengers have their seatbelt(s) on?
  7. Winter is here.  How are your tires?  Do you have a severe weather plan?  Supplies in vehicle (water, blanket, snacks, etc.)?

Veyo is required to investigate all complaints regarding NEMT in the Veyo service area. All complaints must be sent to Veyo. Veyo has a new email address for complaints: co_complaints@veyo.com.

Thank you.

Veyo is the transportation broker responsible for coordinating Non-Emergency Medical Transportation (NEMT) for Health First Colorado (Colorado’s Medicaid Program) eligible customers residing in the counties of Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer, and Weld.

If you do not live in one of these counties, please contact your county’s Human Services or Social Services department for information on their NEMT services.

If you are looking for the general Health First Colorado Website, please visit: https://www.healthfirstcolorado.com/

Eligibility: NEMT Services are provided to Health First Colorado eligible individuals who require transportation to a Health First Colorado funded medical appointment. To determine whether this service is available to you, visit the Health First Colorado website at https://www.healthfirstcolorado.com/ to check.

To Schedule a Trip: Please have the following information available when you call us to schedule a ride:

  • Your Health First Colorado ID number, name and date of birth
  • The address where we are picking you up
  • Your doctor’s name and address as well as a telephone number for confirmation of your appointment
  • The date and time of your medical appointment along with an estimated time for any return trip

Veyo requires at least 48 hours advance notice to schedule your transportation. Please schedule your transportation as soon as you have your medical appointment to allow time to schedule your trip.

Transportation for urgent care and after-hours may be provided based on Health First Colorado eligibility. Restrictions may apply. If you require emergency transportation, please call 911 immediately.

Visit www.veyo.com to learn more about Veyo.

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