Welcome to Colorado NEMT

Members:

Please remember that under “Contact Us”, the form is not for transportation items.  Please use the correct form under “Forms” or call 855 264 6368.  You can reach a person during normal business days M-F 08:00 to 17:00 Mountain time to arrange/change/cancel transportation.  Someone will be available 24/7 to cancel your appointment also.

Stakeholders:

Please remember that housing barriers are not a valid reason for upgraded modes of transportation.  Please work with the RCCO’s to assist Health First Colorado members with these barriers.

Providers:

  1. All trips are from Point A to Point B as listed in the portal.  If there is a discrepancy, please call Veyo before transport.
  2. All trips confirmed by a specific provider must be completed by that provider using only their approved drivers/vehicles.
  3. Please remember that you are required to call in your No Show’s/Cancel at Door.

Snow days are here!  Have you checked your tires?

Veyo is required to investigate all complaints regarding NEMT in the Veyo service area. All complaints must be sent to Veyo.

Thank you.

Veyo is the transportation broker responsible for coordinating Non-Emergency Medical Transportation (NEMT) for Health First Colorado (Colorado’s Medicaid Program) eligible customers residing in the counties of Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer, and Weld.

If you do not live in one of these counties, please contact your county human services or social services Department for information on NEMT services.

If you are looking for the general Health First Colorado Website, please visit: http://www.colorado.gov/hcpf

Eligibility: NEMT Services are provided to Health First Colorado eligible individuals who require transportation to a Health First Colorado funded medical appointment. To determine whether this service is available to you, visit the Health First Colorado website at https://www.colorado.gov/hcpf/our-members to check.

To Schedule a Trip: Please have the following information available when you call us to schedule a ride:

  • Your Health First Colorado ID number, name and date of birth
  • The address where we are picking you up
  • Your doctor’s name and address as well as a telephone number for confirmation of your appointment.
  • The date and time of your medical appointment along with an estimated time for any return trip

Veyo requires at least 48 hours advance notice to schedule your transportation. Please schedule your transportation as soon as you have your medical appointment to allow time to schedule your trip.

Transportation for urgent care and after-hours may be provided based on Health First Colorado eligibility. Restrictions may apply. If you require emergency transportation, please call 911 immediately.

Visit www.veyo.com to learn more about Veyo.

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