Application and Credentialing Information

How to Become an Urgent Transportation Provider

There are three steps to becoming a credentialled Urgent Transportation provider through Veyo.

  1. Apply the company to be an Urgent Transportation provider.
  2. Credential the Vehicles you wish to use for Urgent Transportation.
  3. Credential the Drivers you wish to use for Urgent Transportation.

If you are interested in becoming an Urgent Transportation provider for Veyo, please complete the Provider Enrollment Form. Through this application, we will collect operational information on your company, fleet capacity, hours of operations, and verify that you have the necessary permits and registrations to participate in the Urgent Transportation program. It is required that you have an MCT Permit letter, a Provider Identification Number, and Insurance documents showing that you have $1,000,000 in general liability and $500,000 in auto liability at a minimum.

If you do not have a Provider Identification Number, additional information about becoming an NEMT provider is outlined in the billing manual on the Department of Health Care Policy and Financing’s website.

Click here to go to the Billing Manual
(or visit:

Once your application to join the network is submitted, Veyo will reach out within 2 business days confirming that it was received and provide information on next steps, which will include information on credentialing the vehicles and drivers that will be used for Urgent Transportation.


Vehicle Credentialing Guidelines

Veyo is responsible for ensuring that vehicles and components meet state, federal and manufacturer’s safety and mechanical operating and maintenance standards. Vehicles must meet all Americans with Disabilities Act (ADA) standards and all wheelchair accessible vehicles must contain approved wheelchair straps. For this reason, all vehicles that will be used for Urgent Transportation must be inspected and approved by Veyo before they are allowed to be used for this program. The requirements for credentialing your vehicles are listed below and the Inspection Checklists that Veyo will use at the credentialing events are available:

Ambulatory Vehicle Checklist

Wheelchair Vehicle Checklist 

Exterior of Vehicle:

  • External signage that includes PUC identification number on both sides of the vehicle and is visible from 50 feet away
  • External signage displaying the company name and phone number in at least 3-inch letters
  • Exterior is free of broken mirrors or windows, excessive grime, major dents or paint damage
  • At least 2 exterior rear-view mirrors, one on each side of the vehicle
  • Full size vans or ambulances must be equipped with retractable step, fixed sideboard or and approved step stool

Interior of Vehicle:

  • Adequately functioning heating and air conditioning systems
  • Functioning, clean and accessible seat belts for all seating positions
  • Accurate and operating speedometer and odometer
  • Interior is clean and free of torn upholstery, torn or damaged floor and ceiling covering, damaged seats and sharp edges
  • Interior mirror for monitoring passenger compartment
  • Functioning interior light within passenger compartment
  • Visible interior signage stating:
  • Vehicle must have a vehicle packet containing vehicle registration, insurance card, and accident procedure forms
  • Fully equipped first aid kit
  • Current map with enough detail to locate clients and medical providers
  • GPS device
  • Interior must have sidewall padding and adequate anti-skid flooring or carpeting


Driver Credentialing Guidelines

In order to credential your drivers to be eligible for Urgent Transportation services, you must provide the following documentation:

  • Completed Driver Applicant Information Form
  • Completed Provider Driver Information Sheet outlining the training that the driver has undergone
    • Must include defensive driving techniques, cultural and disability sensitivity training, passenger assistance techniques, first aid, general customer service, and wheelchair securement and lift operation (when applicable)
    • Click here for the Provider Driver Information Sheet – PDF
  • Photocopy of a valid Colorado Driver’s License
    • Driver must be over 20 years old
  • Motor Vehicle Records
    • Must show at least 3 years of driving experience in United States
      • If 3 years’ experience is not available on Colorado MVR, you must provide the additional state(s)’ MVR so we have a 3-year history in the United States
    • Driver must not have more than 4 points in the past 12 months and no more than 6 points in the past 3 years against their license for moving violations
    • Driver should not have their license suspended or revoked in past 5 years
  • Drug Test – 9-11 Panel Test
    • Must have tested for Benzodiazepines, Propoxyphene, Cocaine, Barbiturates, Opiates, Methaqualone, Methadone, Phencyclidine, Amphetamines, and Marijuana
    • Drug testing will be conducted annually
  • Proof of Fingerprint Submission (IdentoGO)
    • All drivers will obtain pre-employment fingerprinting and FBI background clearance checks (Veyo is not responsible for these costs). Drivers will initiate this process and have the results sent to Veyo
    • Add Veyo’s Account Code when completing the fingerprint submission – Account Code to note is CONCJ5411
    • Driver cannot have prior convictions for substance abuse, sexual abuse or violent crime
    • Drivers must comply with the criminal requirements in 4 CCR 723-6. For more information on these requirements, click here

Upon completion and approval of the company, vehicles, and drivers, Veyo will add you to the website for medical facilities to call when a Health First member needs to utilize the Urgent Transportation program.


Updating Vehicle and Driver Records

If you are a current Urgent Transportation provider and need to update a vehicle or driver record, please send the updated document(s) to us at


Contact Information

If you have additional questions on Applying or Credentialing Requirements for Urgent Transportation, please contact us at or call us during normal business hours (8am–5pm, Monday through Friday) at 855.351.0579.

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